Testers today are being asked to do a whole lot more than just testing. The notion of “T” shaped people was created Tim Brown (CEO of IDEO) coined it in the 1990s to describe the new breed of worker.
I believe that testers, actually – anyone, can contribute a lot more to the business than their standard role traditionally dictates. The tester’s critical and skeptical thinking can be used earlier in the process. Their other skills can be used to solve other problems within the business. Their role can stretch to include other aspects that intrigue them and keep them interested.
We have testers who write product documentation, are scrum masters, are building infrastructure to support rapid release, are taking ownership for security and compliance to standards, are presenting the development process to customers, are visiting customer sites to research how people are using the product, are writing social media content, are devising internal communication strategies, are doing agile coaching, are creating personas and are using their natural skills and abilities where they are best suited to help move the business forward.